OUR PATIENT STORIES…

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We love hearing from our patients. Take a look at what our patients are saying about M.D. Express Urgent Care.

My husband had a fish hook buried in his finger. We arrived and were greeted by very friendly staff. The office was very clean and our wait was very short. The doctor came in within a few minutes and took great care in removing the hook. One of the best urgent care visits we’ve ever experienced.”

Clean and efficient office which is what you should expect from a medical office. But the staff is the best part. I had to take two small kids on two separate occasions with the flu. The staff was kind and when I had to wait a little longer to be seen with my second child Courtney brought out stickers and cups and some skittles (with my permission) to keep my little one happy.”

Just want to thank Dr. Jennifer Hoyt and her team for taking such great care of me on 11/16. I feel great today!!”

Victoria was amazing! As a patient left her little boy in the waiting room, she spent time with him. They made a card for his mom and dad saying “I love you mommy. I love you daddy.” Sweetest girl ever!”

Everyone here was super friendly, professional and wonderful. Visiting here to play in a softball tournament and Dr. Mineci did a fantastic job stitching my daughters face closed. Everyone here was nicer and more friendly than any other urgent care we’ve been to!”

Our son needed stitches from a wound to his head. The doctor saw us very quickly on a Sunday evening and the treatment was professional but friendly. We appreciate the attention we received very much.”

I just would like to thank you for always giving my family and I excellent service. PA Diane was very helpful today!”

Awesome, awesome, awesome team and experience!! Corbin was great, the team was great! I will bring all of my medical concerns here in the future.”

Thank you for helping me. I’m very thankful for your kindness, attention and help. You are a very good man and a very clever Doctor.”

Wonderful front desk staff, wonderful nurses, quick visit. Dr. Minneci was quick and thorough. Loved my experience!”

Kim and Katie were very professional and very courteous. A very good experience.”

Nurse Katie/Kim were extremely helpful and friendly. Dr. Rizk is also very caring and knowledgeable. I look forward to seeing these people for their help.”

Came in late and received fabulous service! Kim, Tawana and Katie were on point and very courteous. Dr. Minneci was great. Job well done!”

Oh my goodness! I was at MD Express with knee pain (pretty bad). I didn’t have to wait long at all until I was called. The Dr. saw me, did x-rays and gave me meds. Today I am 98% better! I haven’t felt this good in years! I have 5 more days of treatment from the meds the Dr. prescribed for me. Unbelievable how much better I feel after just one day. Thank you!

My experience today was the best I’ve ever had going into a doctor’s office. Kim and Dr. Minneci were genuinely nice and more than words can express. I work int he health care system and this is the best service I’ve ever seen. So , thank you Kim and Dr. Minneci!”

Felicia and Courtney were very pleasant and professional. It made my visit less painful. Thank you ladies for your kindness!

I was in your Williamsburg office with my son on Saturday and as always received extraordinary care. Your entire staff is always extremely caring and professional. I am sure you work very hard to keep your great staff happy!”

The service was excellent. We were called back quickly. Olivia, our assigned nurse, was wonderful and well versed in my nieces medical problem. Dr. Eric was phenomenal. He jumped right in and tackled our issues! Kudos, we are well pleased with our service!”

I would like to commend the staff at your facility at Grafton Square. My husband required stitches in his thumb last Wednesday evening. We were met by a most professional front staff at the desk. Heather and Courtney were courteous and expeditious. PA Shawn Mitchell and Assistant, Brittany performed the necessary procedures in a most personable manner. Please know that your facility at this location has sterling personnel. We wanted to ensure that received recognition on a job very well done! Thank you for your time ~ Col. and Mrs. Ron Garhart

I have been to this facility with family and friends. Everyone has always been friendly and courteous. The front desk staff are patient and kind. The doctors have impressed me with their knowledge of many different areas of medical issues. Keep up the good work!”

Had a great experience with Dr. Lewis! Awesome with information and understanding! Hope to see him again if needed.”

I cannot thank you enough for the kindness, compassion and informed medical care I received at your hands. You are set apart from others because you care and truly want to get to the core of the problem. God Bless You ALL! You have never let me down, you helped me get better.”

Awesome experience! I arrived almost at closing and they stayed later than they had to in order to help me out and not have to drive late to the ER. Great customer services as well as teamwork. Thank you for all of your help.”

I was pleasantly surprised and pleased to receive such excellent care at your clinic. We were impressed to be greeted by friendly, courteous, knowledgeable folks – professionals. I feel comfortable with your repairs on my aging body. To Dr. Gisanrin, and all the others, thank you. Maybe tonight I can breathe and sleep.”

Friendly staff. Doctors are amazing with kids. My son hit his head last week and needed staples. Both doctors, the who put them in and the one who took them out, went out of their way to talk to him and make him feel comfortable.”

The only urgent care I would consider going to. Doctors and staff are top notch and very friendly.”

I just want to thank the Williamsburg staff for another great experience at MD Express. My 13 yr old son had a fever and sore throat for a few days and had a rash all over his torso. I ran him over to MD Express and we were in and out with prescription in hand in about an hour. As a single working mom, it is a huge help to be able to run one of my kids into MD Express when it is too late in the day to get into their regular doctor. My son was seen by Dr. Renforth last night, who has such a wonderful way with kids that my son talked about him the whole way home. Every other time we have been to MD Express, we have had similarly great experiences with the other doctors. The nurses and staff are also kind, helpful, and professional. I can’t say enough great things about MD Express.”

I was treated for a corneal abrasion at your facility. Your staff were extremely professional. The doctor explained what he was doing every step of the way. The discharge note was extremely helpful and the antibiotic drops were effective within 48 hours. MD Express in Williamsburg is a class 1 operation. Thank you.”

Staff was polite and service was quick. The doctor sat down and patiently explained why my infection may have reoccurred. After returning home, I followed up with my primary doctor. Today, Shelley from MD Express called to followup and see how I was feeling!!! WOW!!! I was a tourist. I may never return to the area but the staff at MD Express wanted to know how I was doing!!! That is above and beyond what I ever would have expected from an Urgent Care facility in a tourist location. KUDOS to Williamsburg MD Express and all the Staff.”

The wait time was 30 minutes. The doctor was very thorough.  I was very pleased with their professionalism and the fact that they went a step further by doing a culture instead of just relying on the quick urine test. I would highly recommend them.”

I have a 4 year old that was sick and brought him into you guys. He has been having panic attacks when he goes to the DR. but, you all were great with him. It was the easiest Dr. visit we’ve had with him in a long time. We didn’t have to wait long in either the waiting room or once we were in an exam room. Thank you so much for an easy vist.”

Thank you so much for the superb and thorough care you gave me. You knew I was leaving on vacation in 4 days and went the extra mile to make sure all bases were covered for my symptoms. You even talked with my family doctor to coordinate tests. Thank you again.”

I just want to comment on the quality of care and professionalism that exists in your offices. I and my 2 sons have been patients in your Yorktown facility  With each visit, there was a short waiting time, a caring personal greeting, professional attitudes, staff that appear to really enjoy their work, competent personnel in the treatment area, awesome physicians, and each time there was a follow-up call 3 days later. Your office should be a model to anyone operating public service. Great job….keep up the good work. Can’t wait for your Newport News office to open.”

Great Service. We were in the area for a baseball tournament and unfortunately my son got hurt. Went in and only waited a few minutes and the staff was awesome. All very nice and friendly and from what I saw trying to help everyone as quickly as possible.

Great place to go to if you are sick or hurt. Staff wonderful! Thanks for the great care.”

The Dr. was very thorough and attentive. Spent a lot of time and found the problem. The whole staff was wonderful!! Will be back for all my health care needs!”

Najha was excellent, a kind sweet person. I highly recommend M.D. Express. Dr. Minneci was very nice also.”

The staff was wonderful. They helped my sister to calm down from an anxiety attack. Both Dr. Pierce and Nara helped her calm down helped her calm down and make her smile.”

My husband, granddaughter and myself went to M.D. Express in Hampton. I thought he pulled or strained a muscle in his back. He was seen by Dr. Renforth, who recognized signs of blood clots in the lungs and went to work getting tests done. He arranged for Sentara Hospital to be expecting him. He gave him a shot of blood thinner and something for the pain (which was so bad my husband could barely breathe).  We have used M. D. Express many times after hours for ourselves, children, and grandchildren. We have always had excellent, professional care. Everyone has always made us feel special like they truly care about our health. My husband and I would like to give Dr. Renforth a very special thank you from the bottom of our hearts. We believe that Dr. Renforth saved his life.”

Dr. Minneci is a great doctor and made us feel real comfortable.  He has a great sense of humor! We were very happy leaving from our visit and we will definitely come back!

Professional, kind, competent folks. I was so happy with the care I received, I wanted to join their team!”

Wonderful service from the receptionist, the nurse and the doctor. Exceptional customer service and experience.”

Kim and April were great! Pleasant and informative. Dr. Rizk was prompt and gave excellent care. Hopefully we won’t need them anytime soon, but if we do, we know they are here to help.”

I had a great experience today. I’m feeling better already.”

A very nice visit. The people were very nice. “

Our experience was fabulous! Kim the nurse and Dr. Cleary were professional, kind, gentle and very caring to our son. That you from the depths of our hearts.”

Had a fast and speedy visit. Very good service and very good people skills. Thanks for your help!”

I had a great experience today. I’m feeling better already.”

A very nice visit. The people were very nice.”

Our experience was fabulous! Kim the nurse and Dr. Cleary were professional, kind, gentle and very caring to our son. That you from the depths of our hearts.”

Had a fast and speedy visit. Very good service and very good people skills. Thanks for your help!”

Kim and Dr. Hoyt were super nice. Best medical service I’ve had anywhere. Truly hands on!”

The MA, Telicia had an amazing attitude, and her shot technique was great. I didn’t feel a thing!”

Had Kim and Dr. Minneci, they were wonderful! I had a great, fast experience with them.”

I came in (with my 2 year old daughter) thinking I had e.coli and you gave e an initial diagnosis of gallstones. I wanted to let you know that I went for an ultrasound and it was confirmed. I’m now managing with a low fat diet, but wanted to thank you for your help!”

Everyone was very pleasant & friendly. Short wait time, and great experience.”

Kim was very professional, and explained discharge instructions very well. Dr. Cleary was very good in his examination.”

Excellent care, quick and efficient, professional, caring, and informative!”

Kim was an awesome person! Felt like I was talking to my twin!”

My daughter, Chloe loves coming to see nurse Kimmie! She prefers urgent care over her PCP because she loves the staff here! Whenever she needs care at an odd hour they’re always here to help!”

We have always had excellent care! The professional staff and support personnel are always cheerful, courteous, efficient, and effective. Keep up the great work. God bless.”

Alice and Shawn were great! I would recommend to everyone to come here.”

I want to express my gratitude to PA Eric Rymal for identifying mastoiditis and sending me to the ER for flu treatment. I am not sure where I would be right now had he not been so accurate in his diagnosis due to my other health needs.”

This is the second time I’ve brought my 96 year old grandmother into this MD Express location and both visits, both her and I have been extremely pleased with the care she has been given. We encountered Sharon on both occasions. It is apparent that she is a true asset to this company! She is knowledgable, thorough, kind and really is able to comfort and put us at ease. The doctors have taken each issue seriously and have taken the time to explain aftercare. We are very thankful for this establishment.”

My friend and I were in Williamsburg shopping from out of town. She started complaining about a pain in her shoulder and back and I brought her in to your facility. I just want to thank you for your prompt attention. Everyone that attended her were so caring and really put her at ease. We just want to thank you for making an urgent situation pleasant. They did determine that she had a heart attack and are doing a catheterization today to check for blockages.”

I visited your location tonight in Williamsburg; the 1st time at one of your facilities. I just wanted to thank you for your quick, excellent service. All staff was extremely friendly and competent I would strongly recommend your facilities to my friends and family. Thanks Again and keep up the great work!”

Med express does a great job on service and helping people out. i want to thank them for helping me and my family out thank you very much! I totally recommend this to any one who needs good quality help.” – S.

I went to the Williamsburg office of MD Express on Monday night with a bad case of pink eye! The staff and PA were VERY nice and supportive and extremely efficient in handling me and my paperwork. AND they called to follow up on my progress. This place is great.”

Thank you so much for your prompt, caring and superlative service. I will certainly recommend MD Express to anyone in need of immediate, high quality professional care.”

I have been to MD Express 3 times, both the Williamsburg and Yorktown locations, and each time I have had a wonderful experience…minus the being sick part. Thanks & Keep up the good work!”

In three visits to MD Express, Williamsburg, I have only positive experiences and positive results with their services. It’s very comforting to know such a resource is nearby to handle emergency medical problems. Thanks again to Dr. Crosby, the nurses, and the administrative staff.”

What a wonderful experience we had at your MD Express. No waiting and you took Tricare [our insurance] and gave us birthday cake! Thank you so much. My husband could not say enough about our experience! “

Greetings from the land of the quickly recovering! Thanks to all of you for your speed, competence, humor, warmth and for keeping me so clearly informed of everything that was going on every step of the way. I’d recommend you in a heartbeat.”

I was referred to MD Express on Monticello Avenue last Friday night and was overwhelmed by the kind reception and quick friendly help I received with only a short wait before seeing the doctor. The nurse was helpful and nice. The doctor entered the examining room with a smile on his face and was very upbeat. He diagnosed my problems and wrote me a prescription. I have never been to an urgent care facility with so little waiting time or been treated with such a friendly, optimistic attitude by everyone I came into contact with. I received a follow-up call a couple of days later, still sick, and Nadine invited me back for a second checkup. I was treated exactly the same when I returned in daylight hours so I knew it wasn’t just because they weren’t busy that I had such a short wait to see the doctor . . . Thanks for making a “sick” time more bearable.”

The best care in Williamsburg. Thank you for everything!!!”

I know that people don’t usually go out of their way to give comments to these review sites, but I wanted people know how exceptional my son was treated. It was the least I could do after my 1 year old son came in with a 106 degree fever. Everyone swarmed in immediately to cool him down and give meds. Even though we were sent to the ER Dr. Obie was able to get his fever down to 103.0 without my son having a seizure. It was so traumatic. I later received a call from the staff checking on my son at the ER. Our patient care at MD Express was traumatic, but everyone worked well as a team to help get my son better.”- K.W.

Everybody was very wonderful during my visit, very attentive. Very recommended.”

My experience today was not what I expected. I thought this visit was going to be painful. It was fast and painless. Dr. Rizk did an outstanding job. The team was very friendly and made me feel comfortable. Thank you M.D. Express. I will send all my friends and family.”

Very kind, caring doctor. Thank you!”

Totally awesome experience- Doctor was very good. Ms. Alice was great- Thank you!”

Everyone was ver courtious. Dr. was very good, asked questions that would help with the diagnosis. X Ray tech was very polite. I would recommend M.D. Express to everyone. I will use them again.”

Everyone from the front desk to the nurse and the doctor were incredible. My 4 year old had surgery recently and was very nervous, but everyone was so gentle and friendly and he left smiling! We love this place!”

So satisfied with the care here! All staff is so friendly and helpful!”

Absolutely the best! Very helpful, good directives.”

Thanks for giving me excellent service. You were a blessing to me!”

Everything was very good.” W.K.

We were so pleased with our visit. We were visiting from out of town and did not know what to expect.The office staff was cordial, the wait time was minimal. Aretha was a great prep nurse and very personable and Dr. Mollenkopf was very thorough and complete. She even wore a mask to protect us from her cold. They diagnosed the cause of my husband’s cough, did an x ray to be sure, provided necessary prescriptions and sent us on our way all within 45 min. Very grateful for conscientious people.” – Chris

One of the kindest Doctors I ever met was at M. D. Express! Took great care of me! ” – Cynthia

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